Program Owner Dashboard - A management and reporting application that includes on-demand reporting and management tools for Customer’s Business Language development program.
Placement Test - Learners begin with a placement test to identify their current proficiency level. This ensures each learner is placed at the right starting point, eliminating guesswork and setting them up for success from the first lesson.
AI-powered Avatar Coaching & Self-paced learning - Self-paced AI Avatar Coaching empowers learners to develop fluency on their schedule—with personalized feedback, adaptive role play, and unlimited practice. Designed by expert curriculum designers, every lesson is grounded in research and structured for real-world results. Includes AI-driven lessons aligned with the CEFR model, vocabulary and pronunciation practice.
Peer-to-Peer meet ups - Learners have unlimited access to IMMERSE’s global community of learners and 24/7 access to our public meet-up spaces.
Drop-In Classes - Unlimited, live, virtual group classes, of up to 40 minutes duration, with a credentialed and experienced language teacher, 24x7.
Activation Specialist - The Activation Specialist provides guidance and personal encouragement with the goal to improve the learner’s engagement and help them to make the most of their program. Users can also reach out to their Activation Specialist at any time. The Activation Specialist will proactively report on their activities and highlight if any learner becomes unresponsive. Each Subscriber will have the option to engage in an ongoing dialogue with their Activation Specialist throughout the lifecycle of their course, subject to each learner’s activities.
Private Group Classes - Live, 50 minute group language coaching with a certified teacher, aligned to the CEFR framework.. Cohorts may be between 2 and 8 learners maximum.
Private 1:1 Classes - Live, 40 minute group language coaching with a certified teacher, aligned to the CEFR framework.
Executive 1:1 Coaching - Designed for those who regularly conduct business with native speakers. Coaching develops professional communicative competence in a range of professional situations. Live, 40 minute 1-on-1 language coaching with a certified teacher, tailored to a learners level and goals.
Instructor-Led Class terms
Private 1:1 and Group Class Terms:
Class Format & Access - IMMERSE Private classes consist of live, instructor-led individual sessions delivered via the IMMERSE platform and/or Zoom sessions. Each class is aligned to CEFR levels and tailored to the language development goals of the individual, as defined by the initial Needs Assessment survey and Placement Test. A valid IMMERSE subscription is required to access the 1:1 classes.
Session Duration - Group classes 50-minutes, Private classes 40-minute class
Rescheduling & Cancellations - A class may be canceled or rescheduled by the customer up to twelve (12) hours before the session start time without penalty. Rescheduling or cancellation must be emailed to activation@immerse.online; requests submitted through other channels will not be accepted. If proper notice is given, the session will be credited back to the account for future booking. If a session is canceled with less than twelve (12) hours’ notice or if no participant attends, the session will be considered forfeited and deducted from the total.
Instructor Assignment & Substitution - IMMERSE will assign instructors based on availability and alignment with the learner’s needs. In the event an assigned instructor becomes unavailable, IMMERSE will provide an equally qualified substitute without prior notice. If no substitute is available due to unforeseen circumstances (e.g. technical failure, force majeure), the session will be canceled and re-credited to the cohort’s account. IMMERSE reserves the right to change instructors at any time to maintain instructional quality and availability.
Attendance Requirements - Users must join their scheduled class within the first 10 minutes of the class start time via the designated platform. If the learner does not join on time, the session will be marked as missed and will not be re-credited.
Rescheduling & Cancellation Limits - Learners may reschedule or cancel up to fifty percent (50%) of their total purchased sessions without penalty, provided such requests comply with the notice requirements set forth above. Any rescheduled or canceled sessions exceeding this fifty percent (50%) threshold shall be considered forfeited and will not be re-credited to the learner’s account.
Executive Coaching
Class Format & Access - IMMERSE Coach classes consist of live, instructor-led individual sessions delivered via the IMMERSE platform and Zoom sessions. Each class is tailored to the language development goals of the individual, as defined by the initial Needs Assessment survey. A valid IMMERSE subscription is required to access the 1:1 classes.
Session Duration - 50-minute class
Rescheduling & Cancellations - A class may be canceled or rescheduled by the customer up to twelve (12) hours before the session start time without penalty. Rescheduling or cancellation must be emailed to activation@immerse.online; requests submitted through other channels will not be accepted. If proper notice is given, the session will be credited back to the account for future booking. If a session is canceled with less than twelve (12) hours’ notice or if no participant attends, the session will be considered forfeited and deducted from the total.
Instructor Assignment & Substitution - IMMERSE will assign instructors based on availability and alignment with the learner’s needs. In the event an assigned instructor becomes unavailable, IMMERSE will provide an equally qualified substitute without prior notice. If no substitute is available due to unforeseen circumstances (e.g. technical failure, force majeure), the session will be canceled and re-credited to the cohort’s account. IMMERSE reserves the right to change instructors at any time to maintain instructional quality and availability.
Attendance Requirements - Users must join their scheduled class within the first 10 minutes of the class start time via the designated platform. If the learner does not join on time, the session will be marked as missed and will not be re-credited.
Rescheduling & Cancellation Limits - Learners may reschedule or cancel up to fifty percent (50%) of their total purchased sessions without penalty, provided such requests comply with the notice requirements set forth above. Any rescheduled or canceled sessions exceeding this fifty percent (50%) threshold shall be considered forfeited and will not be re-credited to the learner’s account.
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